Don’t Limit PR to Your CEO (Even if Your CEO’s a Rockstar)
For almost any startup, one of the easiest ways to secure more media opportunities is to let more people in your company talk to the press.
It’s pretty simple math, but many founders and CEOs are reluctant to let other team members give interviews – what if they get messaging wrong? What if they leave the company? What if they get nervous during the interview and it goes badly?
I get it.
But startups that expand PR opportunities beyond the founder or CEO tend to get more placements for more diverse topics. One startup that has seen success with this strategy is Jellyvision, a Propllr client since 2015.
Jellyvision’s CEO, Amanda Lannert, has been described as “one of Chicago’s most successful CEOs.” She’s also been named CEO of the year (twice), a top woman in tech, a CityLIGHTS industry disruptor, and more. And during her tenure, Jellyvision as a company has also won many awards.
So why would a company with a rockstar CEO bother putting other people in the spotlight? I sat down with Bob Armour, Jellyvision’s CMO, to hear their philosophy.
Here’s a summary of our conversation, which outlines his key arguments in favor of spreading media coverage around many team members. I also include some of his tips on how other startups can follow Jellyvision’s lead.
Cover More Thought Leadership Topics
While your CEO may be qualified to talk about any area of your company, letting other internal leaders speak about the topics they work with every day may allow for more in-the-weeds discussions – say, in a trade journal whose readers want to geek out on their subject matter.
“Often, we’ll shine the spotlight on other people because it lets us be more strategic,” said Bob. “We can put forward a point of view that these people are closest to and can speak to in more depth.”
In other words, it’s easier for everyone to let the subject matter experts handle the expert-level conversations
Take a look at these coverage examples featuring people other than Amanda:
- In this Crunchbase article, Jellyvision HR manager Hibben Rothschild offers insight on how businesses can do better at hiring for diversity.
- This SHRM piece quotes Anna Phalen, VP of account management, on the misuse of company benefits.
- In this Q&A with AdAge, Bob Armour (whose thoughts you’re reading right now) offers insight on how marketers can communicate better with customers.
- In the Chicago Tribune, Kelly Dean, Jellyvision’s VP of People, explains the company’s “graceful leaving” policy.
That’s quite a range of coverage, given that Jellyvision makes its money from selling benefits communication software. The takeaway: if you’re comfortable talking about more than your core product, you can get a lot more coverage.
And crucially, as Bob pointed out, letting leaders from many areas of your company share the media spotlight can also…
Boost Recruitment Efforts
Recruiting and retaining great workers is essential to any company’s success – and it’s no small feat, especially in a full-employment economy. One benefit to featuring many of your company’s thought leaders in its media coverage is that it helps raise your profile for job hunters and potential job hunters.
“The purpose is to point out that we’re doing things that suggest Jellyvision would be a great place to work,” said Bob.
Candidates actively researching your company will find the coverage. Qualified workers who aren’t looking will, too. In both cases, featuring leaders other than your CEO lets you show off how smart your team is.
It also communicates that you value and celebrate people who have good ideas and do good work – the kind of message that will have this type of person lining up to work for you.
Improve Morale and Engagement
Spreading media coverage among many leaders isn’t just about showing the company off to potential employees. It can also boost morale and engagement for the people who already work for you.
Jellyvision achieves this via its internal newsletter.
“Every time someone in the company is referenced in an article or press release, we’ll include it,” he said. Over time, this creates a positive feedback loop.
“People see their colleagues out there doing cool, interesting stuff,” said Bob. “That’s powerful on a lot of levels. There’s a mystique [about seeing your name in print] for people who haven’t done a lot of press or PR things.”
Plus, seeing their colleagues getting recognition for their work inspires other employees.
And while all of the things I just mentioned can benefit a business, the last reason for spreading the PR love is maybe the most important…
Your CEO Is Busy
As I mentioned above, letting more people in your company talk to the media means you expand your chances at getting media coverage – no small thing.
CEOs are the busiest people in a company and their time is incredibly valuable. If you restrict your coverage options to times they’re available, you’ll inevitably get to a situation where you have to decide between taking a media opportunity and handling some other business-critical work.
This is especially true if, like Amanda, your CEO is as highly sought after outside the company as they are within.
“Part of it is that Amanda’s her own brand around Chicago,” said Bob. “She’s a great presenter. That draws people to her and gives her opportunities to do stuff.”
The takeaway: letting a variety of leaders within the company speak on its behalf frees up the CEO’s time to handle business-related work while also allowing you to raise the company’s profile.
Plus, it helps prevent the company from feeling like a cult of personality, which is a risk when letting one person represent the whole organization. With many voices contributing, you send the message that you’re interested in developing a strong team, which is more sustainable and enduring.
So how can you tap into these benefits at your business? Read on for tips.
How to Expand PR Beyond Your CEO
Whether you’ve got an established PR program with an agency or you’re still in the DIY phase, it’s best to develop a program that includes many voices with a plan in mind. To this end, Bob Armour recommends the following:
- Get buy-in from the CEO. Your CEO needs to see the value behind sharing the spotlight and be comfortable with other people representing the company.
- Define goals for your coverage so you know who’s a fit. Looking to hire a bunch of developers? Maybe it’s time to feature your CTO in a few articles. Trying to break into a new customer segment? Maybe let your product lead talk about all the problems your latest features are solving.
- Make sure everyone gets media training. This can help ease any jitters your CEO has about letting other people talk to the press. “They should know that any interview is also an opportunity to tell your company’s story,” said Bob. For the interviews themselves, he recommends having a PR person sit in and offer feedback. “The expectation is that leaders come in prepared, and if they keep doing interviews, they’ll improve from the first time on.”
Still not sure whether widening your PR lens beyond your founder makes sense for your company? I’d love to talk it through with you.
In the meantime, feel free to hear other Jellyvision team members talk about the work they’re doing on our blog:
- How Jellyvision Uses Marketing Data to Get the Most out of Every Lead
- How I Got Sales and Marketing to Speak the Same Language
- How to Build an Account-Based Marketing Program with a Small Team
- Building a Startup Marketing Automation Program from Scratch